Customer Care Specialist (Consumer Electronics Account)

Job Description

• Up to P2000 in eGCs for milestones plus P300 eGC for all applicants processed onsite*!
• Up to 30% performance incentives*
• Up to P2000 Attendance bonus
• HMO and Life Insurance coverage on Day 1
• Enhanced HMO coverage for dependents, including senior citizens and domestic partners
• Fast-tracked promotions with competitive packages
• Employee Assistance Program and Mental Health Consultations
• And many more!

(*Milestone promo is exclusive to February classes only. Terms and conditions apply.)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

• Adhere to procedures and work flows for managing interactions, both voice (inbound, outbound, consultation, escalation, etc.) and non-voice (email, reporting, information processing, etc.)
• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Coordinate sales effort with team members and other departments
• Achieve agreed upon sales targets and outcomes within schedule
• Establish, develop, and maintain positive business and customer relationships
• Perform other job-related duties as assigned

• At least 2 years of college undergraduate (with or without back subjects) or a completed associate's/diploma degree
• Must have at least 1 year of customer service experience in a BPO setting.
• Good understanding of consumer electronics products
• Strong verbal and written English communication skills
• Amenable to work on rotating shifts
• With access to a quiet and secured room and at least a 30 MBPS internet subscription
• Can temporarily work from home and onsite in Cebu IT Park, Cebu City