Accenture Cebu | Workforce Supervisor

apartmentAccenture placeCebu scheduleFull-time calendar_month 

Accenture in the Philippines is currently looking for talented individuals for our Workforce Supervisor | Accenture Cebu role.

About the Role: As an Workforce Supervisor | Accenture Cebu, you will perform the following (but not limited to) duties and responsibilities:

  • Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues, RTA activity, adherence and schedule compliance, and provide key reporting details.
  • This position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments.
  • This position needs to drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.
  • This position increases employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis.
  • Manages internal and external audit with processes and controls.
  • Responsible for the development of resources under his/her span.

About You: The ideal candidate will have the following skills and experience:

  • Open to both college graduates and undergraduates with relevant experience in Workforce Management
  • Must have at least 5 years of Workforce Management experience; at least 3 years of supervisory experience
  • Should have end to end WFM experience including all WFM functions (RTA, Scheduling, Forecasting, and Capacity Planning)
  • Must have stakeholder management experience
  • Must be willing to work on-site in Cebu City
If you are interested in joining our diverse community, please apply directly to this job advertisement. After applying, you will either be directed to another link to create and complete your Workday profile or receive an email from our recruiters with instructions on how to do so.

Please ensure that all required information is provided within 24 hours to facilitate the processing of your application.

Please indicate Job Boards & Job Street in “How Did You Hear About Us?” section in your Workday application so that we can easily track your application.

What’s in it for you? Start your Accenture journey to enjoy these benefits:

  • HMO coverage (medical, dental, mental health) from day 1 of employment
  • Free medicines for you and your dependents*
  • Expanded maternity leave up to 120 days*
  • Expanded paternity leave up to 30 days*
  • Employee Stock Purchase Plan
  • Paid Sick and Vacation Leaves
  • Allowances, company bonuses, and performance incentives
  • Loyalty and Christmas Gift
  • Inclusion and Diversity Benefits
  • Flexible working arrangements
  • Company-sponsored trainings like upskilling and certification
  • Volunteering opportunities
  • Terms and Conditions Apply
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