Reporting Analyst

apartmentTransparent BPO, Inc. placeSan Juan scheduleFull-time calendar_month4/2/26

About Company

Transparent BPO is a leading provider of contact center BPO services. Through talent, process, and technology we integrate with our client’s brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.

Responsibilities and Duties

Extracting, Collecting, and Loading data from different sources such as databases, spreadsheets, and other relevant sources.
Create, Develop and Maintain KPI Dashboards and other reporting.
Analyze data and provide actionable reporting to various levels of the organization.
Demonstrate excellent communications with stakeholders regarding objectives, deliverables, plans and status throughout the reporting lifecycle.
Other duties as assigned.

Required Knowledge and Skills

Must have 2+ years of experience with Power Query and Power BI (non-negotiable)
Superior oral and written communication skills.
Knowledge of KPI reporting and benchmark practices, statistical and trending analysis methods.
Prior experience as a reporting analyst.
Ability to multi-task and work independently to complete tasks promptly.
Excellent organizational and prioritizing skills.
Strong follow-up skills with attention to detail.
The ability to work and collaborate with employees at all levels within different offices.
Strong analytical, problem-solving, and decision-making skills.
Ability to work in high-pressure, fast-paced environment.
Ability to work flexible hours with the possibility of working outside of contractual hours.
Ability to give and receive feedback appropriately.
Ability to maintain a high degree of confidentiality.
Ability to stay cool and collected in emergency situations.

Requirements

This position requires a high school diploma; a bachelor’s degree is preferred.
Updated/recent NBI Clearance ready

Benefits:

Competitive Salary
WEEKLY PAYOUT!
HMO coverage for employees plus 1 dependent
Medical & Dental benefits, and Life Insurance
10% Night Differential
Personal Time Off
13th month pay, Holiday pay
Company events
Employee Referral Program incentives
and many more...

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