SQL Application Support (SaaS Cloud)

The Role:

• Leading Australian SaaS provider for the Healthcare Industry
• Cloud/SaaS platform support
• Excellent potential for growth and development
• Full time position based in Sydney CBD

Working closely with development and support team you will be provide practitioners and their staffs with support and training which ultimately to help them better manage their patient relationships and business operations. You will also work proactively as a collaboratively team member to ensure we create a positive and effective experience to others.

Responsibilities:

• Manage complex data conversions from multiple legacy systems into cloud MSSQL databases
• Supporting customers with troubleshoot of technically complex issues
• Log, monitor and manage customers’ incidents, requests and tasks to ensure that Service Level Agreement targets are met
• Determine the nature of incidents, requests and tasks, and delegate, prioritise and allocate to the relevant support team if unable to resolve
• Provide 'Incident Ownership' from point of logging to resolution
• Providing support for software installation and configuration
• Diagnose, document and communicate complex product bugs and feature requests

Requirements:

• 3+ years of experience working in a Technical Support environment and application support
• Good knowledge of SQL and ability to write SQL queries to troubleshoot and manipulate data.
• Good communication and customer service skills along with a strong work ethic and a high attention to detail
• Knowledge of multiple operating systems & web browsers, including Windows, Mac, Chrome Firefox, Safari
• Good knowledge of SQL procedures to support data ingestion, improving data quality and consistency