Standards & Compliance Assistant | OPEN TO FRESH GRADUATES

He / She will partner or work with colleagues and process SMEs (Subject Matter Experts) in establishing and implementing SCD programs.

Duties & Responsibilities:

• Assists in the standardization and process improvement activities across different channels, business units and delivery sites.
• Support SCD members on report creation, issue tracking and monitoring.
• Participates and provide administrative support in SCD’s Internal Integrated Management System (IMS) audit.
• Assists in researching Best Known Methods and Tools (BKMTs) and work with officers to improve efficiency of processes.
• Researches and conducts case studies on process improvement.
• Participate in the review of SCD’s databases and platforms such as but not limited to Electronic Document Management System (EDMS), PlayBook Management System (PBMS), Document Hub (DH), ADEC Improvement Management System (AIMS), Master Plan of Tasks, Initiatives, Projects, Programs, and Strategies (MP TIPPS), Incident Tracking & Management (ITM), electronic Business Impact Assessment (eBIA), Service Delivery & Utilization System (SDUS) and other company systems.

Qualifications:

• Bachelor’s degree in Management, Industrial / Computer Science and business management related courses.
• At least 1 year work experience in process improvement, quality assurance in an ISO certified organization, preferably in a BPO setting.
• Fresh graduates are welcome to apply.
• Fixed term: 5 months
• Attended trainings on various standards such as ISMS, BCMS, QMS, EMS and certification is a PLUS.

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