Career Support Senior Manager

Position Title: Career Support Senior Manager

GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company headquartered in Singapore with delivery centers in the Philippines. We support global clients by delivering high-quality talent and solutions across various industries.

Schedule: US Shift

Job Overview

The Career Support Senior Manager is responsible for leading overall strategy, operations, and client delivery across recruitment and career support functions. This role ensures operational excellence, strong stakeholder relationships, and high-performing teams that consistently meet hiring, quality, and productivity targets.

Key Responsibilities

• Lead overall strategy for career support and recruitment operations
• Drive performance standards, KPIs, and business goals across teams
• Develop and implement initiatives that improve efficiency and service quality
• Build leadership capability and strengthen team performance culture

• Lead, coach, and develop managers and team members
• Set clear performance expectations and ensure KPI achievement
• Conduct regular performance reviews and succession planning
• Build team capability through coaching, mentoring, and training support

• Oversee daily operations, workflows, and service delivery
• Ensure placement quality, productivity, and efficiency targets are met
• Monitor key metrics and operational performance dashboards
• Identify gaps and implement process improvements and transformation initiatives
• Handle and resolve high-level escalations effectively

• Manage key client relationships and ensure strong stakeholder alignment
• Oversee job matching quality and candidate readiness standards
• Ensure consistent, high-quality service delivery across accounts
• Act as the escalation point for critical client and operational concerns

• 8–12+ years of experience in BPO, recruitment, or operations management
• Proven experience in senior leadership or multi-team management roles
• Strong background in operations, stakeholder management, and process improvement
• Excellent leadership, strategic thinking, and decision-making skills
• Experience managing KPIs, client accounts, and large-scale teams

• HMO (Day 1) + 2 dependents
• Government benefits + 13th month pay
• 24 leave credits (12 VL + 12 SL) + conversion
• Performance reviews (bi-annual)
• Transportation and Rice Allowance
• Our Essentials Incentive (probationary)
• Company-provided equipment