[ref. b4428816] Pasig - Data Analytics Specialist

Job Summary

This supervisory position also oversees a small team of analysts and works cross-functionally with Sales, Marketing, and Product units to ensure data-driven decision-making at all levels.

• Sales & Customer Analytics
• Analyze acquisition, retention, and churn trends by region, segment, and product
• Churn & Retention Insights
• Identify drivers of churn and assist in developing mitigation strategies
• Market Intelligence
• Map potential markets using internal and external data sources
• Reporting & Dashboarding
• Design, develop, and maintain dashboards and recurring reports using tools like Power BI or Tableau
• Team Oversight
• Supervise a small team of analysts, provide guidance, review outputs, and support skills development
• Stakeholder Engagement
• Collaborate with Sales, Product, and Marketing to refine data requirements and provide insights
• Forecasting & Modeling Support
• Assist in developing predictive models on customer behavior and sales forecasting
• Data Quality & Governance
• Ensure data consistency, integrity, and compliance with internal policies

• Strong analytical and critical thinking skills
• Proficiency in data visualization tools (e.g., Power BI, Tableau)
• Working knowledge of SQL, Excel, and data manipulation techniques
• Familiarity with CRM, sales platforms, and customer databases
• Experience interpreting and presenting complex data in a business context
• Strong collaboration and interpersonal skills
• Ability to manage and mentor junior analysts
• Detail-oriented with a focus on data integrity and validation

• Bachelor’s degree in Data Analytics, Statistics, Economics, Business, or related field
• At least 3–5 years of experience in a data analytics or business intelligence role
• Experience working in or supporting sales, marketing, or commercial operations
• Supervisory or team lead experience preferred
• Telecom, broadband, or subscription-based industry experience is a plus