Operations Assistant Manager (Team Lead)

Role Overview

We are looking for an experienced Operations Assistant Manager (Open to Team Leaders) to drive operational efficiency and team performance. In this role, you will oversee workforce planning, monitor productivity, and ensure smooth day-to-day operations through data-driven insights and effective coordination.

• Work Setup: Onsite
• Schedule: Day Shift | Monday to Friday
• Employment Type: Full-time
• Location: Cubao, Quezon City

• Develop, manage, and optimize staff schedules based on operational needs
• Monitor attendance, real-time adherence, and shift compliance
• Coordinate with Team Leaders and Operations Managers on staffing adjustments, leaves, and shift changes
• Ensure workforce compliance with company policies and procedures
• Provide recommendations to improve staffing efficiency and productivity
• Prepare and deliver weekly and monthly reports (attendance, productivity, adherence)
• Analyze workforce data to identify trends and areas for improvement
• Build dashboards and visual reports for stakeholders
• Manage workforce tools to track performance and detect discrepancies

What We’re Looking For

• At least 2-3 years of experience in workforce management, operations, reporting, or similar roles (preferably in a BPO setting)
• Strong proficiency in MS Excel (pivot tables, formulas, charts) and Google Sheets
• Experience using workforce management systems
• Excellent analytical, problem-solving, and organizational skills
• Strong communication and interpersonal abilities
• High attention to detail and accuracy
• Ability to work independently and in a fast-paced team environment

• Experience with BI tools such as Power BI, Tableau, or Google Data Studio

• HMO coverage after 30 days
• Convenient and accessible office location
• Access to upskilling programs and training platforms
• Engagement activities including team building, wellness programs, and company events
• Career coaching and growth opportunities
• Collaborative and inclusive work environment

Why Join Us

Be part of a growing organization that values performance, teamwork, and continuous improvement. This is an opportunity to build your career in a supportive and dynamic environment.