Operations Manager

WHR Global Consulting is hiring a Full time Operations Manager role in Taguig, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning
• More than 4 years of relevant work experience required for this role
• Expected salary: ₱60,000 - ₱80,000 per month

• Must have experience in customer service management and after sales management.
• Must have experience in business operations management such as HR, Finance & Accounting, Supply Management, People Management, Sales & Marketing, Customer Service, Vendor Management, Government Regulatory Compliance.
• Must have experience working with a multicultural work environment composed of locals and foreign stakeholders.
• Bachelor’s degree in business administration or equivalent combination of education with at least 5 years of relevant working experience.
• Strong English communication skills, and people management skills with the ability to lead, motivate, and develop teams.
• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook) and adept at learning new business systems and software platforms as needed.

• Quotation: Oversee CSD compliance in handling quotes efficiently and within established timelines.
• Purchasing: Coordinate order fulfilment, address queries, and resolve requests or complaints.
• Warehouse: Oversee warehouse operations, ensuring compliance with inventory control, receiving, and shipping procedures.
• Align departmental goals and objectives with the company’s overall strategy.
• Engage with customers to identify process improvements and collaborate on solutions to address procedural gaps.
• Foster communication with the local team, sharing ideas and providing leadership, guidance, and mentorship to staff.
• Report regularly to management on progress against key business metrics.
• Lead process improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction.
• Ensure compliance with ISO standards, company policies, Customs, and PEZA regulations, while maintaining audit readiness.

Additionally, it involves handling escalations from the teams, providing guidance, and resolving issues in a timely and effective manner.