Customer Support Specialist | Hybrid | Makati | Day Shift | Day 1 HMO

Advance Your Career in Australia's Fintech and Digital Payments Sector

Enjoy a long-term global career with Emapta, where top 1% talent gains premium opportunities, continuous development, international exposure, and meaningful career growth while delivering measurable business impact.

Snapshot

Shift: Day Shift, Consecutive Off

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift schedule
• Hybrid work arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fully customized Emapta laptop with peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• At least 1 year of customer support experience in an Australian financial institution campaign is highly preferred
• Demonstrate strong attention to detail and excellent problem-solving skills
• Communicate clearly and professionally in both written and verbal English with a customer-first mindset
• Manage multiple priorities effectively in fast-paced, high-pressure environments

• Handle merchant service and technical support inquiries across email, messaging, and phone channels
• Assist customers with billing concerns, account updates, and product-related inquiries
• Troubleshoot hardware and software issues related to payment technologies
• Build and maintain strong relationships with merchants and business partners
• Conduct outbound calls to ensure merchant satisfaction and resolve customer concerns
• Escalate complex issues to the sales and technical support teams as needed
• Collaborate with internal teams to deliver positive merchant outcomes
• Track and follow up on customer concerns to improve the overall customer experience
• Support the Boarding Team with overflow tasks as required
• Continuously expand knowledge of EFTPOS terminals, POS systems, NBN services, and payment gateways

About the Client

Backed by strategic partnerships and continuous innovation, our client continues to set new industry standards, driving sustainable growth while helping customers stay connected through reliable, secure, and future-ready solutions.

Join the Top 1% Talent. A better career. A better life.

Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!