Application Support Specialist
ProgressPro Services, Inc. Cebu
APPLICATION SUPPORT SPECIALIST
JOB RESPONSIBILITIES:
- Identify and resolve issues with software applications, following the agreed procedures
- Create documentation of troubleshooting activities and resolutions
- Work closely with application vendors and internal Teams for application support activities
- Logging all incidents and their resolution to see if there are recurring malfunctions on the Support ticketing tool
- Prioritizing incidents according to their urgency and influence on the business
- Check, Debug, rectify and test the system on program errors to ensure resolution
- Ensure smooth workflow processes and attainment of service level commitments.
QUALIFICATIONS:
- Degree/Diploma in Information Technology, Computer Science, or related disciplines
- Minimum of 2-3 years of experience as an Application Support
- Experience with support tools such as SQL, Grafana, Datadog, or equivalent
- Strong analytical, negotiation, and interpersonal skills
- Good written and verbal communication skills, able to explain clearly and concisely in the thought process
ProgressPro Services, Inc.Cebu City
L3 APPLICATION SUPPORT SPECIALIST
RESPONSIBILITIES:
• Act as the primary escalation point from L1/L2, owning the investigation and resolution of complex application and system issues
• Perform deep-dive debugging across APIs, databases, logs...
Cebu City
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
**********Cebu City
Troubleshooting: RHEL, CentOS, Ubuntu, or similar Unix-based OS
Distributed Applications: Microservices architecture and distributed application support
Logging & Monitoring: Splunk, Grafana, Prometheus
Incident Management: PagerDuty, ServiceNow
Version...