IT Support and Systems Officer

Task and Responsibilities

• Troubleshoot desktops, laptops, printers, and other peripherals
• Install and configure Windows OS and business applications
• Manage email accounts, user access, and system permissions
• Maintain office network infrastructure (routers, switches, and WiFi)
• Perform preventive maintenance to ensure system reliability
• Maintain IT asset inventory and documentation

• Install, configure, and maintain POS systems in stores
• Perform software updates and troubleshoot iPad POS, payment terminals, receipt printers, and cash

• Ensure stable and secure internet connectivity for sales transactions
• Coordinate with POS vendors and payment providers to resolve issues
• Monitor sales data synchronization and reporting to the head office and mall

• Process and monitor BIR Permit to Use (PTU) applications for POS systems and ensure proper

• Coordinate internally for registration and compliance requirements
• Ensure POS serial numbers and machine details match BIR records

• Process and coordinate the application and troubleshooting of payment terminals
• Monitor terminal connectivity and ensure settlement accuracy

• Maintain and monitor LAN and WiFi connectivity in the office and stores
• Diagnose and resolve internet and network-related issues
• Configure and maintain routers and switches
• Monitor CCTV systems and NVR in office and store locations
• Implement basic security practices to protect IT infrastructure

• Provide technical assistance during store operating hours when necessary
• Set up POS peripherals for new branch openings (POS, internet, CCTV, payment terminals, mobile

• Conduct site inspections prior to store openings

• Coordinate with the Mall IT Department regarding structured cabling requirements, internet approval,

• Coordinate with PLDT or other ISP providers for application, installation, activation, and

• Work with contractors for network cabling, data line installation, and structured cabling testing
• Follow up on Fluke test results and cabling certifications when required
• Coordinate with suppliers and vendors for IT equipment procurement and support