IT Support (Visayas) - Cebu

Job Description:

• Respond to support request and provide IT technical assistant to company employees. Identify and oversee user needs.
• Install, configure, secure, deploy and administer application server (Linux and Microsoft)
• Work in a team environment to resolve IT related issues with systems, network, hardware, and software.
• Track, document and report identified issues, if necessary, with precise details to vendors and service providers. Escalate requests to the appropriate party, as needed.
• Participate in company technical projects and training. Complete special projects as requested
• Maintaining hardware inventory, tracking assets, managing hardware requests, and helping provide reports on hardware requirements.
• Computer hardware installation, deployment, and troubleshooting.
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
• Aid in the administration of all IT hardware and software.
• Ensure reliable user access to computers, network, and other IT-related resources.
• Aid in the monitoring and testing of system and network performance and security
• Aid in the administration security solutions, including firewall, anti-virus, and intrusion detection systems.
• Aid in the backup and restoration effort of the department.
• Conduct security patch, update and upgrade of operating system and application used in the company.
• Aid in the Systems/ OS / Hardware / Software upgrades and migrations efforts.
• Aid in the administrator and maintain end user accounts, permissions, and access rights with engineers.
• Uphold, implement, and maintain IT-related procedures, policies, and restrictions
• Recommend, schedule, and perform network improvements, upgrades, and repairs.
• Participate on capacity planning, network and systems design and other IT initiatives being rolled out by the company.
• Provide after-hours support for IT infrastructure and other IT-related emergencies as well occasional weekend maintenance if necessary.
• Performs other information technology duties as required to support the work of the IT department.
• Willing to be assigned anywhere in the Philippines but main assignment location is Ortigas Center, Pasig City
• Can start ASAP.