UR Bank: Customer Support Specialist (Live Chat)

This a Full Remote job, the offer is available from: Asia

About the Role

At UR Bank, we are a fast-growing crypto neobank launching out of Asia, with a mission to redefine the future of finance on-chain.

You'll help users navigate our platform, resolve issues efficiently, and act as the voice of the customer by relaying insights back to the team.

This isn't just a support role — it's about shaping user trust in a high-growth fintech and blockchain environment.

• Deliver timely and high-quality customer support via live chat and email in accordance with internal SLAs.
• Troubleshoot customer issues, escalating complex cases to the appropriate teams while ensuring consistent follow-through.
• Maintain comprehensive knowledge of platform features, services, and workflows across your assigned product area.
• Identify and flag recurring issues, user pain points, or emerging trends to the CX and product teams.
• Support service improvement initiatives and contribute to internal documentation and FAQ updates.

• Diploma or higher in any discipline.
• Strong written and verbal communication skills in English and Mandarin.
• Minimum 2 years of experience in a customer-facing role, preferably in fintech, crypto, or tech-based industries.
• Familiarity with trading platforms (crypto, FX, or equities) and an understanding of common user queries in these environments.
• Tech-savvy and quick to learn new systems and tools.
• Team player with a proactive, empathetic, and solution-driven mindset.
• Standard work shifts 9am to 6pm

• Hands-on experience with Zendesk, Intercom, or similar CRM/ticketing tools.
• Exposure to Web3, DeFi, or blockchain ecosystems.

This offer from "Windranger Labs" has been enriched by Jobgether.com and got a 77% flex score.