Product/Business Manager (Hybrid)

apartmentLewis Personnel Management placeManila scheduleFull-time calendar_month 
Qualifications
  • 6+ years of experience in Product and/or Business Management, ideally in a startup, scale-up, or operational product environment.
  • Proven experience working with API integrations and complex booking or transaction systems.
  • Strong background collaborating with engineering, product, and operations teams.
  • Ability to work closely with day-to-day operations and transform complex workflows into structured product solutions.
  • Excellent written and verbal communication skills in English.
  • Experience with GDS, NDC, airline operations, crew planning, or travel booking platforms is a strong advantage.
  • Exposure to flight, rail, travel logistics, or workflow automation products is preferred.
  • Bachelor’s degree or equivalent practical experience.
Key Responsibilities
  • Drive business development for new airline and travel operator clients in close collaboration with sales teams.
  • Manage commercial relationships with suppliers and aggregators, including contract negotiations, SLA management, and ensuring competitive pricing with GDS providers, NDC airlines, and rail operators.
  • Translate customer requirements, operational challenges, and business objectives into clear product priorities.
  • Lead onboarding and launch of new customers, ensuring alignment on expectations and timelines.
  • Own product discovery and delivery across the platform.
  • Design and optimize operational processes for handling complaints, ticket changes, and financial concerns.
  • Identify inefficiencies in operations and convert them into scalable product enhancements.
  • Improve user experience and automate workflows for existing airline customers.
  • Collaborate closely with engineering teams on API integrations, booking flows, and operational fallback solutions.
  • Provide regular updates to senior leadership on KPIs, commercial progress, and strategic risks.
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