Sales Assistant Manager - (Account Management)
Maestro Holdings Makati Full-time
DUTIES AND RESPONSIBILITIES:
Customer Service- Ensures quality service by building client relationships based on reliability and concern.
- Provides 24/7 assistance to members, answering queries about benefits coverage.
- Acts as a liaison between clients and PhilCare departments.
- Handles VIP, disapproved, and borderline cases to maintain goodwill without compromising PhilCare’s interests.
- Reviews and analyzes healthcare plans in coordination with Actuarial, Medical, Claims, and Underwriting departments.
- Designs renewal contracts with value-adding benefits and competitive pricing.
- Prepares Account Benefit Costing (ABC) for renewal accounts.
- Conducts renewal proposal presentations and upsells Annual Membership Fees (AMF).
- Manages major and special accounts worth at least P150M annually.
- Negotiates healthcare coverage and pricing for direct marketing clients.
- Works with brokers/agents to negotiate healthcare plans, following PhilCare’s policies.
- Regularly monitors account utilization to identify financial risks and suggest interventions.
- Organizes sessions to help clients and members understand benefits and access procedures.
- Ensures timely execution of APE with assistance from the Medical Department and Call Center.
- Uses various monitoring tools to track account status and special cases.
- Maintains communication records for future reference.
- Acts as Officer-in-Charge (OIC) in the absence of the team’s manager.
- Performs additional tasks as assigned.
QUALIFICATIONS:
- University degree graduate
- At least 2-3 years experience in Account Management in an HMO/similar industry
- With Financial Analytical Skills and Knowledge of MS Office Applications
- Must have excellent Written and Oral Communications, Attention to Detail, Flexible, with Integrity, Fostering Teamwork, Resuls-Oriented, Analytical, with Organizational Sensitivity, Technical Savvy and must demonstrate ability to establish trust and manager through difficult circumstances while maintaining respect, dignity and integrity.
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About the role
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