Document Writer
Cebu City Full-time
Get hired & build your career with VBP, a certified Great Place to Work company in the Philippines!
The overall objective of the Document Writer is to produce high-quality documentation that contributes to the overall success of the company’s products and services. He/She must also be able to create easy-to-follow guides, task instructions, and an overview of workflows on how a task is done to complete the process according to the preferences of VBP’s client.
Main duties include:
- Work with the Onboarding Team and the Documentation Analysts to document the initial tasks to assign from the newly onboarded client and any upgrades
- Produce high-quality and easy-to-understand manuals and guides
- Use images, drawings, diagrams, and charts that increase the user’s understanding
- Build the client intranet that will be used by the client
- Convert any training video into a working guide to be utilized by the team member assigned to the client
- Edit client training videos
- Prepare workflows and swim-lane diagrams
- Prepare manuals or step-by-step guides of the clients’ processes
Successful applicants should:
- A graduate of AB Linguistics, AB Communication Arts/Mass Communication, Industrial Engineering, or an undergraduate with any bachelor’s degree with at least two (2) years of working experience in any related field
- Excellent written and communication skills in English
- Strong working knowledge of GSuite (GDrive, Google Docs, Google Forms, Google Presentation)
- Highly organized and keen on details
- Basic familiarity with the following tools:
- Google Sites
- Screensteps
- Lucidchart/Visio
Benefits you and your family can enjoy:
- 500K per incident HMO coverage + Dental & Optical benefits
- 2-week paid Christmas vacation
- Electricity & Data subsidies
- 25K Educational Assistance
- Training and equipment will be provided
- Fixed Schedule of Mon-Fri from 7 AM to 4 PM
Non-negotiable requirements:
- Wi-Fi connection of at least 15 Mbps
- Residence within Metro Cebu and neighboring cities preferred
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