Digital Communications Officer – Conveyancing Paralegal
An exciting opportunity exists to join an innovative, award-nominee and industry-leading residential conveyancing company based on the southside of Brisbane in Australia.
Due to continued success and planned growth, we are recruiting for exceptional and driven individuals committed to building a rewarding career as a Digital Communications Officer delivering high quality work with a strong customer service focus.
You may be already working in a conveyancing department and looking to further your career and have a passion for delivering great service and a desire to embark on a career that is both rewarding and exciting.
You must have a willingness to learn, be results-driven and be calm under pressure.
The successful candidates will join our digital communication team who handle all communication with respect of a residential sale and purchase, from initial instruction to completion. You will be working in a friendly, highly supervised environment where candidates have a fantastic opportunity to progress your career.
Key Objectives- As the primary customer contact for all digital communications, you will provide guidance, updates and directions to clients and other stakeholders throughout the conveyancing process.
- Emails actioned within our service level agreement time frames to ensure a seamless experience for our customers.
- Data entry and file updates post communication in accordance with our processes.
- Reviewing, collating and preparing legal documentation with a high level to detail
- Collaborating with Paralegals, Lawyers and other support teams both in Australia and remotely to escalate complex matters.
Role Requirements:
- Proven track record of delivery exceptional customer service
- 1-2 years of direct customer contact experience working with Australian, New Zealand, United States or United Kingdom customers.
- Exceptional written communication skills.
- Fast and accurate typing
- Critical thinking skills and a proactive approach to problem solving
- Efficient – able to handle multiple tasks while remaining flexible and adaptable to change.
- Exceptional attention to detail.
- Integrity, ethical and moral behaviour regarding client information, company confidentiality and overall team interactions.
Key Benefits
We are extremely proud of our work culture and the highly skilled team that we have created. The individuals who work at Ownit Conveyancing enjoy the benefits of working in a friendly, family-feel business, with the infrastructure and working benefits of a large corporate organisation. You will receive access to a fantastic benefits package which include:
- Employee Bonus Scheme
- HMO Benefits for eligible employees
- Encouraging environment for your personal and professional learning and development goals
Working Location & Requirements
This role is a remote work from home setup and to be considered for this opportunity you must demonstrate your working home environment as follows:
- Conductive home office (free from noise and distraction)
- Dual monitor setup
- Web Cam & headset for Internal Meetings
- Main internet
- Reliable back up internet