Technical Support Specialist WIX

• Assist in handling user inquiries and basic troubleshooting
• Provide guidance on M365 tools and IT services
• Support IT Service Desk escalation when needed

 B.  Digital Communication & Campaign Support

Assist in development of:

• IT advisories
• Awareness campaigns (e.g., password, WFH readiness, productivity tools)
• Coordinate dissemination via appropriate channels

 C.  Content Creation (Canva/Powerpoint, etc.)

Design:

• Infographics
• Posters
• Announcements
• Ensure alignment with organizational branding

• Collect user feedback and service data
• Support surveys and information campaigns
• Prepare monitoring reports (engagement, requests, compliance)

 E.  Administrative Support

Assist in documentation and tracking:

• Requests
• Communications
• Campaign activities
• Coordinate with procurement/admin teams as needed

Minimum of two (2) years relevant experience in any of the following:

• Workplace IT Experience (WIX) / End-user IT support
• Digital user support or IT customer experience
• Communication support for IT advisories or campaigns
• Basic troubleshooting (hardware, software, connectivity)
• Microsoft 365 environment (Outlook, Teams, SharePoint, OneDrive)
• Basic understanding of ITSM processes (incident/request handling)
• Basic knowledge of Layout and design principles & Visual storytelling and branding
• Basic Excel skills (tracking logs, reports, dashboards)