We're Hiring : Broadband Account Representative ! Apply Now !!!
The opportunity
Work Avenue and Business Solutions Incorporated' is seeking a talented Broadband Account Representative to join our dynamic team in Cebu City, Cebu. As a Broadband Account Representative, you will play a crucial role in delivering exceptional customer service and support for our broadband customers.
Key responsibilities- Handle inbound customer inquiries and provide effective solutions to address their needs
- Process new customer sign-ups, account changes, and service upgrades
- Troubleshoot and resolve technical issues related to broadband connectivity
- Educate customers on our product offerings and assist them in selecting the best-suited plan
- Maintain accurate and detailed records of customer interactions
- Collaborate with various teams to ensure seamless customer experience
- Contribute to the continuous improvement of our customer service processes
- Strong communication and interpersonal skills to engage with customers effectively
- Excellent problem-solving and analytical abilities to diagnose and resolve issues
- Proven experience in a customer service or call centre environment, preferably in the telecommunications industry
- Ability to work well under pressure and adapt to changing customer needs
- Proficiency in Microsoft Office applications and familiarity with customer relationship management (CRM) tools
- A genuine passion for delivering exceptional customer service
What we offer
At Work Avenue and Business Solutions Incorporated', we are committed to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:
- Comprehensive health insurance coverage
- Opportunities for career growth and professional development
- Flexible work arrangements to maintain a healthy work-life balance
- Team-building activities and social events to foster a positive work culture
If you're ready to embark on an exciting journey with a leading provider of broadband services, we encourage you to apply for this Broadband Account Representative role. Join our team and contribute to the success of our company.
Apply now!