IT Manager

The IT Manager is responsible for overseeing the company’s overall information technology infrastructure, with a strong focus on Point of Sale (POS) systems, Enterprise Resource Planning (ERP), and retail operations support. The role ensures system stability, security, and efficiency to support business growth and day-to-day operations.

Key Responsibilities:

• Manage and maintain POS systems across all retail branches, ensuring smooth daily operations
• Oversee ERP system implementation, integration, maintenance, and optimization
• Lead IT support for retail operations, including hardware, software, and network infrastructure
• Ensure system uptime, data integrity, and cybersecurity compliance
• Coordinate with vendors for system upgrades, troubleshooting, and technical support
• Develop IT policies, procedures, and best practices for retail systems
• Provide technical support and training to end-users and store personnel
• Manage IT projects such as system enhancements, digital transformation, and automation initiatives
• Monitor system performance and recommend improvements for operational efficiency
• Lead and supervise IT team members or external IT service providers

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Proven experience as IT Manager or similar role in retail industry
• Strong knowledge of POS systems and ERP platforms (implementation and support)
• Experience in multi-branch retail operations is highly preferred
• Strong background in IT infrastructure, networking, and systems integration
• Excellent leadership, problem-solving, and project management skills
• Ability to work under pressure and handle multiple system issues simultaneously

Preferred Skills:

• Experience with retail POS systems (e.g., cloud-based or on-premise)
• ERP system exposure (e.g., SAP, Oracle, Microsoft Dynamics, or similar)
• Cybersecurity awareness and data protection practices
• Vendor management and IT budgeting experience