Counter Service Specialist

Qualification:

• 6 months to 1 year experience
• Preferably FEMALE applicants
• College graduates, preferably Business and Tourism course
• Excellent English Communication
• Preferably applicant within Metro Manila area (Pasay, Makati, Manila, Mandaluyong, Taguig, Paranaque, Las Pinas)

Duties and Responsibilities:

• Responding to clients/customers by understanding their inquiries and documenting actions.
• Verifying client’s/customers information.
• Reviewing customer’s accounts, transactions and resolving their concerns/issues.
• Collect the required documents to ensure that data entry is accurate

• Listening and handling customer’s complaints.
• Monitoring of customer’s satisfaction.
• Report and deliver the appropriate forms for the data processing center for processing and clarification.
• Can provide information to callers
• Handle online correspondences such as emails.
• Complete daily report