Team Manager – E-Mail Operations (E-Mail Security) | Onsite BGC | Shifting

Team Manager – E-Mail Operations (E-Mail Security)

Job Description

We are seeking an experienced and results-driven Team Manager – E-Mail Operations (E-Mail Security) to lead a team responsible for email operations, spam and abuse mitigation, and Trust & Safety workflows in a dynamic 24x7 environment.

The ideal candidate will have strong technical expertise in email security, proven leadership experience, and the ability to drive operational excellence while managing cross-functional and vendor relationships.

• Lead and oversee daily email operations to ensure service level agreements (SLAs), productivity, and quality targets are consistently achieved.
• Supervise, coach, and develop a team of analysts/agents, including rostering and shift planning for 24x7 operations.
• Monitor and analyze trends related to spam, phishing, spoofing, and email abuse, and implement proactive mitigation strategies.
• Conduct incident reviews and root cause analysis (RCA), and drive corrective and preventive actions.
• Utilize Splunk to develop dashboards, monitor KPIs, and generate actionable operational insights.
• Ensure compliance with email authentication standards and security protocols, including SPF, DKIM, and DMARC.
• Collaborate with internal stakeholders, cross-functional teams, and multi-vendor partners to ensure seamless operational delivery.
• Drive continuous improvement initiatives, process optimization, and automation opportunities to enhance operational efficiency.

Qualifications

• Minimum of 3 years of experience in Email Operations, Trust & Safety, or SOC (Security Operations Center) environments.
• Strong understanding of SMTP, SPF, DKIM, DMARC, and email infrastructure.
• Hands-on experience with Splunk for monitoring, reporting, and analysis.
• Demonstrated experience managing teams within a 24x7 operational environment.
• Strong stakeholder management, analytical, problem-solving, and decision-making capabilities.
• Excellent communication and leadership skills with the ability to motivate and develop teams.

• Opportunity to lead a critical email security and Trust & Safety function.
• Work in a fast-paced and collaborative environment.
• Drive innovation, automation, and operational excellence within a growing team.