Customer Service Representative | Work From Home | Night Shift | Weekends Off

Support World-Class Customer Experiences in the Plumbing Products Industry

This role influences retention, operational efficiency, and market growth while offering a long-term global career with Emapta, created for top 1% talent seeking stability, development, and premium opportunities.

Snapshot

Work Setup: Permanent Work From Home

Shift: Night Shift, 8:00 PM-5:00 AM PH, Weekends Off

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Fixed weekends off
• HMO coverage with free dependent upon regularization
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• High school diploma or GED required; some college education preferred
• 1-3 years of customer service experience, preferably in a call center environment
• Excellent verbal and written communication skills, including professional etiquette and proper grammar
• Ability to read, interpret, and follow instructions, procedures, and documentation
• Strong problem-solving skills with the ability to apply sound judgment in various situations
• Ability to handle difficult customer interactions and resolve conflicts professionally
• Proficiency in Microsoft Office applications and Salesforce

• Respond promptly and professionally to customer and sales inquiries via phone, email, and fax
• Maintain professionalism, accuracy, and compliance with company policies and procedures
• Provide guidance on invoices, products, sales programs, procedures, pricing, and payment terms
• Handle inquiries related to returns, ship dates, backorders, cancellations, and order status
• Process customer and website orders accurately
• Conduct follow-ups to gather customer feedback and strengthen customer relationships
• Communicate delivery timelines and order updates to customers
• Collaborate with cross-functional teams to maintain accurate account information and ensure seamless customer service

About the Client

Backed by decades of expertise and an expanding international presence, it invests in technology, continuous improvement, and long-term partnerships, creating meaningful opportunities for professionals to contribute to a business recognized for quality, reliability, and sustainable growth.

Join the Top 1% Talent. A better career. A better life.

Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!