Technical Writer | ASAP NEEDED

The Technical Writer is responsible for creating, maintain, and improving technical documentation for products, applications, systems, and business processes. The ideal candidate will work closely with Product Managers, Business Analysts, Developers, Engineers, and Subject Matter Experts (SMEs) to develop clear, accurate, and user-friendly documentation for internal and external audiences.

Core Responsibilities:

• Create, edit, and maintain technical documentation, user guides, manuals, FAQs, and knowledge base articles.
• Develop product documentation, release notes, installation guides, and API documentation.
• Translate complex technical concepts into clear and concise content.
• Ensure consistency in writing style, terminology, and document structure.

• Work with developers, architects, product managers, and business teams to gather technical information.
• Conduct interviews with SMEs to understand product features and processes.
• Participate in product reviews, sprint meetings, and release planning sessions.

• Maintain document repositories and version control.
• Organize and manage knowledge base content.
• Review and update existing documentation based on product changes.
• Ensure documentation is accurate, current, and compliant with organizational standards.

• Establish documentation standards, templates, and best practices.
• Perform peer reviews and quality checks.
• Improve documentation processes and content accessibility.
• Support audit and compliance documentation requirements.

• Assist in creating training materials and presentations.
• Develop onboarding documentation for users and support teams.
• Support Customer Facing and Internal communication Initiatives

Qualifications:

• Bachelor's degree in English, Technical Communication, Journalism, Computer Science, Information Technology, Engineering, or a related field.
• Tools: Jira, Azure services, Confluence, Microsoft Visio, Word, Power Point, Figma, Microsoft Excel, Power BI, Tableau

Desired:

• Experience documenting SaaS or cloud-based products.
• Knowledge of API documentation tools.
• Familiarity with Agile/Scrum methodologies.
• Understanding of UX writing principles.
• Experience with knowledge management systems.

Certifications:

• Certified Professional Technical Communicator (CPTC) ICAgile Certified Professional (ICP)