Senior Process Associate – Night Shift | Financial Account | Angeles, Pampanga!

apartmentEclaro placeAngeles scheduleFull-time calendar_month5/24/25

APPLY as a Senior Process Associate – Night Shift | Financial Account | Angeles, Pampanga! ?

Are you a results-driven professional with a passion for delivering top-notch service in a fast-paced environment? We're looking for Senior Process Associates to join our growing financial services account in Angeles, Pampanga! ??

Position Overview

As a Senior Process Associate, you’ll handle financial-related customer concerns with precision and professionalism. Your role goes beyond basic queries — you'll be a key player in maintaining account integrity, customer satisfaction, and service excellence.

Shift Schedule
Night Shift
Onsite in Angeles, Pampanga
Key Responsibilities
Handle customer inquiries related to financial products and services.
Update and maintain accurate customer account information.
Resolve customer concerns by identifying the root cause and providing timely, effective solutions.
Document interactions and outcomes for service improvement.
Recommend relevant financial products or services based on customer needs.
Work collaboratively to achieve team goals and deliver KPIs.

✅ Qualifications

At least 1 year of BPO experience, preferably in a voice or financial account
Strong communication skills (spoken and written)
Basic proficiency in computer navigation and systems
Fast learner and highly trainable
Willing to work the night shift, onsite
Completed at least 2 years of college
Available to start immediately
Location:

Angeles City, Pampanga (Onsite Role)

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