Process Documentation Team Lead | Permanent WFH | Night Shift | Up to PHP65K

Helping Millions Move Forward Financially

Founded in 1994, iCash has become one of Canada's leading digital financial services providers, helping millions of Canadians access convenient, secure, and responsible financial solutions. Through innovation, technology, and a customer-first approach, the company continues to simplify financial access across the country.

Joining iCash means being part of a trusted and growing organization that values innovation, operational excellence, and continuous improvement. You'll collaborate with talented professionals, contribute to meaningful business initiatives, and help shape solutions that positively impact customers' financial journeys.

Job Description

As a Process Documentation Team Lead, you will lead documentation specialists, establish scalable documentation standards, drive process improvement initiatives, and champion knowledge management excellence across the organization. Your work directly supports business growth, operational efficiency, and organizational scalability while offering a long-term global career with Emapta in a top 1% environment built for top 1% talent.

• Employment type: Full time
• Shift: Night Shift | Weekends Off
• Work setup: Permanent Work From Home/100% Remote
• Salary: PHP 55,000 - PHP 65,000

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• 3 to 5 years of proven experience leading and developing high-performing documentation, technical writing, or process improvement teams
• Strong background in creating and scaling documentation standards, SOPs, and knowledge management systems
• Demonstrated ability to partner effectively with cross-functional leaders and influence stakeholders without direct authority
• Proven track record of identifying process inefficiencies and driving measurable improvements
• Excellent written and verbal communication skills, with a strong focus on clarity, structure, and audience needs
• Experience selecting and implementing documentation tools, automation solutions, and knowledge management platforms
• Ability to thrive in fast-paced environments with shifting priorities
• Collaborative and curious mindset with a commitment to continuous improvement

• Lead and mentor a team of process documentation specialists by setting clear goals, providing regular feedback, and supporting professional development
• Establish and enhance documentation standards, templates, style guides, and best practices to promote consistency and scalability
• Oversee the creation and maintenance of documentation for product features, system processes, and operational workflows
• Identify process inefficiencies and lead process improvement initiatives across product development and delivery functions
• Partner with product, engineering, QA, customer support, and marketing leaders to prioritize documentation requirements and align cross-functional initiatives
• Evaluate and implement documentation tools, knowledge management platforms, and automation solutions
• Manage a quality assurance program by defining metrics, conducting reviews, and performing audits to maintain documentation accuracy and relevance
• Lead change management initiatives for process and documentation updates to support effective adoption across teams
• Champion a culture of curiosity, quality, and continuous improvement across the team and organization

Join the Top 1% Talent. A better career. A better life.

Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.