Senior Credit Controller | Work from Office

We're Hiring: Senior Credit Controller!

We are currently on the lookout for a Senior Credit Controller to join our team at Cloudstaff, the #1 workplace everywhere!

Schedule: Mid shift

Job Description:

• Monitor and manage assigned portfolio of customer accounts and lead on high-value and complex customer accounts
• Meeting set SLAs and KPI targets
• Maintaining contact with clients to ensure invoices are received and processed and therefore clear for payment
• Mentor and support credit controllers in their day-to-day work
• Assist in improving debt collection procedures and performance
• Proactively chase outstanding debts and resolve queries with clients
• Identify risks or cash flow concerns and escalate appropriately
• Liaise with internal teams (Sales, Customer Success, Legal) to resolve disputes
• Support month-end reporting and reconciliation of aged debt
• Provide insight to the Credit Manager on debtor trends and potential issues

Qualification and requirements (non negotiable):

• Minimum of 3 years’ experience in credit control or accounts receivable roles
• Proven expertise in reconciling complex accounts accurately
• Advanced proficiency in Excel, including functions like XLOOKUP and Pivot Tables
• Excellent communication skills with the ability to influence and negotiate effectively
• Strong judgment and problem-solving abilities
• Systematic, detail-oriented, and proactive approach to work
• Experience with accounting and finance systems such as NetSuite, SAP, or similar ERP platforms
• Previous exposure to mentoring or coaching team members is highly desirable

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**