Quezon City - Technical Writer

Talentium Inc. is hiring a Full time Technical Writer role in Ortigas Center, NCR. Apply now to be part of our team.

Job summary:

• Flexible hours available
• More than 4 years of relevant work experience required for this role
• Expected salary: ₱80,000 - ₱120,000 per month
• Contractual (min. of 6 months, renewable)
• Hybrid setup

The Senior Technical Writer will assist Developer Experience Team (DevX) to properly manage the documentation life cycle including multi-media/communication material of the team. He/she would act as the document authority/administrator and Graphic Designer within DevX.

1. Documentation Development and Management

• Draft, develop and maintain the product delivery life cycle operations documentation in collaboration with DevX team, and the different units and divisions in ITD.
• Draft, develop and maintain new documents required like technical diagrams, flowcharts, flyers, presentations, other materials for user (IT and non-IT) training
• Organize, store and manage updated documentation required for audit and compliance purposes
• Coordinate with various groups in the circulation, revision, approval and publication of documents developed
• Attend meetings to draft/develop, revise and finalize the content, flow and format of documents based on ITD templates

Graphic Designing:

• Translate team needs and requirements into impactful presentations and materials.
• Develop, edit and improve upon existing communication materials which includes reports, illustrations, playbooks, infographics, presentations and SharePoint site

Learning and Training Content Creation:

• Responsible for the design and development of instructional and content for learning videos in coordination with other DevX team members

Manage and administer eLearning content libraries and Learning Management System such as Percipio and Indigo or any platform available for DevX to use

• Bachelor’s degree in English communications- or IT-related field
• Minimum of 6 years’ experience working with IT professionals with a solid background in developing process documentation

• Proficient in creating graphics and media material
• Proficient in using graphical tools like Visio and multimedia tools
• Experience in developing end user training course and on-line help screens
• Experience with developing IT processes and procedures
• Familiarity with IT frameworks such ITIL, projects (Prince2 or PMP) and Agile

• Ability to quickly learn a comprehensive set of IT-related concepts and workflows
• Strong English written and oral communication skills

• Proficient in Microsoft Office 365 suite specifically Microsoft Word, Excel, PowerPoint, Sharepoint, Onedrive, Teams

Hybrid. If the user unit requires contractors to report to HQ, compliance is mandatory.

Work Schedule is from 8:00AM – 5:00PM Manila Time.