Real Time Analyst

Country/Region: PH

Responsibilities:

• Maintaining a strong proficiency in Microsoft Office, with a particular focus on Excel, to generate comprehensive reports.
• Demonstrating a solid understanding of real-time analytics, specifically in the context of call center reporting and performance metrics.
• Exhibiting effective interpersonal and people management skills, coupled with a proactive approach to problem-solving.
• Employing critical analytical skills for creating MIS reports, ensuring data accuracy, and delivering clear reporting to both internal teams and external clients.
• Using managerial judgment to mentor team members, thereby enhancing their growth and development.
• Leveraging knowledge of voice reporting systems relevant to the BPO industry to enhance reporting practices.
• Delivering high-quality, reliable data to support management decisions and providing stakeholders with accurate updates and statistical analyses.