Customer Service Representative | 100% Non-Voice
Transec BPO Muntinlupa Full-time
WHY JOIN OUR TRANSEC TEAM?
- HMO with dependent, life insurance, & incentives
- Permanent hybrid work setup
- Great working environment with real work-life balance
- Fun & engaging company-sponsored events
---- PRIOR BPO EXPERIENCE IS STRICTLY REQUIRED ----
ESSENTIAL JOB FUNCTIONS- Deliver top-tier customer support by promptly and accurately responding to inquiries and resolving any issues, primarily through chat and email.
- Execute back-office tasks with a keen eye for detail and efficiency to fulfill customer requests and ensure satisfaction.
- Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
- Bachelor’s degree in any field.
- Must have at least 1 year of customer service experience in the BPO industry, handling an international account.
- Work background in using chat and/or email communication is highly preferred.
- Prior experience in a technical account is a huge plus.
- Must have excellent writing skills in English; good speaking skills in English.
- Tech savvy with strong interest in learning new technology applications.
- High attention to detail.
- Willing to work on night shift.
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Deliver exceptional support. We’re hiring Customer Service Representatives to assist clients, solve problems, and create positive experiences that keep customers coming back.
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Job summary:
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