IT Associate

Position Summary

The ideal candidate will have a strong foundation in computer hardware and software, with a focus on delivering efficient technical support.

Job Details: Onsite - i2 Building | Cebu City

Shifting Schedule – Possible schedules are as follows:

• Morning shift: 7am-4pm
• Mid Shift: 11am-8pm
• GY Shift: 6pm-3am | 8pm-5am | 9pm-6am
• Following PH Holidays

Responsibilities:

• Plan and execute the deployment of WFH PCs, ensuring all devices are configured with the necessary software, security, and access protocols.
• Conduct pre-deployment testing to verify that devices meet organizational standards and are fully functional.
• Assist employees with initial setup and configuration, addressing issues such as connectivity, software conflicts, and system errors.
• Troubleshoot and resolve hardware and software issues to minimize downtime.
• Manage faulty equipment by coordinating repairs or replacements through vendors or internal repair teams.

Qualifications:

• Recent graduate or 1 to 2 years of experience in an IT-related field.
• Knowledge of computer hardware components and the ability to assemble and troubleshoot computer or laptop issues.
• Proficiency in diagnosing and resolving hardware and software problems.
• Strong problem-solving skills and the ability to work independently or as part of a team.
• Excellent communication skills to provide effective technical support to employees.