Global IT Service Desk L1.5 - L2

• Onsite | Night Shift

Role Overview

We’re looking for an IT Service Desk Analyst to provide first-level technical support to global end users. This role is ideal for someone with solid troubleshooting skills, strong communication, and experience supporting users across different time zones.

You’ll be a key point of contact, ensuring issues are resolved quickly or escalated efficiently while maintaining high service standards.

• Act as the first point of contact for IT support via phone, email, and ticketing systems
• Troubleshoot common hardware, software, and connectivity issues
• Support users across multiple time zones and regions
• Log, track, and update incidents accurately in the service desk system
• Escalate complex issues to higher-level support teams
• Meet SLA, quality, and response time targets

• 1.9+ years experience in IT Service Desk or Help Desk support
• Hands-on experience with:
• Active Directory
• Microsoft 365 / O365
• VPN support
• Printers and basic networking
• Excellent verbal and written English communication skills
• Willing to work onsite and on a night shift scheduleRequirements
• 1.9+ years experience in IT Service Desk or Help Desk support
• Hands-on experience with:
• Active Directory
• Microsoft 365 / O365
• VPN support
• Printers and basic networking
• Excellent verbal and written English communication skills
• Willing to work onsite and on a night shift schedule

• Stable, full-time role supporting global users
• Exposure to a wide range of technical issues
• Clear escalation paths and supportive team environment
• Opportunity to grow both technical and customer service skills
• Apply now and be part of a global IT support team.