Customer Service Executive | Permanent WFH | Mid Shift | Weekends Off

Customer Service That Leaves a Lasting Impression Starts With You.

If you're looking for a permanent work-from-home opportunity where your service mindset can make a lasting impact, this is your chance to join an organization that values Top 1% talent-professionals who know that great customer service isn't just about finding answers, but creating experiences customers remember.

Job Overview

Shift: Mid Shift | Fixed Weekends Off

• Day 1 HMO coverage with one free dependent
• Competitive salary package
• Permanent work-from-home arrangement
• Mid shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with a minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• 3 to 5 years of experience working in a customer-focused environment handling enquiries via telephone, face-to-face interactions, or email
• Takes personal responsibility for meeting customer needs and resolving issues
• Passionate about putting customers first
• Possesses a can-do attitude, a positive approach, is highly driven, and self-motivated
• Excellent written and verbal communication skills
• Quick learner with the ability to apply techniques in a fast-paced, high-pressure, and demanding environment
• Ability to learn swiftly and apply techniques in a valuable and productive manner
• Excellent attention to detail, strong multitasking skills, and organizational ability
• Competent in using: Microsoft Office Suite (Excel, PowerPoint, Microsoft Windows, Outlook)

• Respond to customer support calls and emails daily
• Place purchase orders with suppliers and manage orders through delivery and after-sales support
• Provide high-quality customer service via phone and email as the first point of contact, ensuring enquiries and requests are handled efficiently through to resolution
• Process returns, orders, cancellations, and order status requests
• Communicate effectively to ensure customers are completely satisfied
• Display confidence while maintaining a professional demeanor
• Conduct research on customer orders using available resources
• Input and maintain accurate, up-to-date computer data, records, and reports
• Perform other duties as required

About the Client

Joining their team means becoming part of a fast-moving environment where your dedication to service directly contributes to client success.

Join the Top 1% Talent. A Better Career. A Better Life.

Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.