CSR Healthcare Acct - up to 31K as CSR w/ Min. 2yrs BPO exp | Quezon City

Role and Responsibilities:

• Customer Service: Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.
• Guidance and Education: Educate customers on consumer-driven health care topics to help them manage their health and well-being. Assist in selecting the best benefit plan options and choosing quality care providers.
• Intervention: Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.
• Resolution: Provide real-time resolutions or follow up comprehensively and promptly with members.
• Impact: Your role is crucial in ensuring our members, families, facilities, and health professionals have confidence in the exceptional care we provide. This is your opportunity to make a meaningful impact every day.

Job Qualifications:

• Preferably with 2-4 years BPO experience
• Graduate of any course, with or without International BPO voice experience
• College undergraduate with at least 6 months of International BPO voice experience
• High school graduate with at least 24 months of International BPO voice experience
• Good communication skills
• Ability to multi-task
• Willingness to report to UP Ayala Technohub, QC
• Willingness to work on shifting schedules
• Must be a Filipino citizen

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
• As part of a Fortune 4 enterprise, we are improving the health care experience of over 125 million people around the world.
• We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.
• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.