Customer Service Representative
Distribution Solutions Phils Inc. Parañaque
Responsible for order processing of Sales Orders and Purchase Orders.
- Check and receive all sales orders for completeness of data necessary for fast and accurate encoding of orders, picking and delivery to customers.
- Encodes data and orders in the system diligently and accurately for database building.
- Responsible for seeking approvals for orders and for providing necessary documents promptly for fast processing of deliveries.
- Follow up customers on payments and collection of such payments.
- Attends to / answers customers’ various inquiries on the status of their orders, accounts and deliveries as well as complaints.
- Responsible for monitoring Reports – Sales order monitoring, SI filing, Initial stocks monitoring, complaints monitoring, inventory, etc.
- Inter-departmental coordination regarding operational concerns. Coordinates closely with warehouse for delivery schedules, special instructions from customers and others.
- Confirmation and verification of returned invoices and reasons for rejections.
- Accounts Receivable collections. Follow-up and schedule collection of outstanding ARs.
- Follow established policies and procedures especially established timelines, cut-offs and lead times.
- Performs other duties that may be assigned by immediate superior from time to time.
- College Graduate
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- Works well with people
- Customer centric
- Willing to work in Paranaque City from Mon-Sat
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