Order Processing/Sales Support

Salary: PHP35,000-PHP50,000/month

Early Shift (2 Vacancies):

• NZ Time: 8:00 AM – 5:00 PM
• PH Time: 4:00 AM – 1:00 PM (Shifts to 3:00 AM during Daylight Savings)

Mid Shift (1 Vacancy):

• NZ Time: 10:00 AM – 7:00 PM
• PH Time: 6:00 AM – 3:00 PM (Shifts to 5:00 AM during Daylight Savings)

RESPONSIBILITIES:

• Quotes and revisions are prepared accurately and within SLA times to assist with maximising the potential of securing the sale.
• Urgent quotes and revisions completed within timeframes requested.
• All quotes and revisions completed within 24 hours of receipt of full and complete information.
• All quotes and revisions are completed accurately and in line with the request details.

• Orders and Revisions are prepared accurately and within SLA times to assist with maximising the potential of securing the sale.
• Urgent orders and revisions completed within timeframes requested.
• All orders and revisions completed within 48 hours of receipt of full and complete information.
• All orders and revisions are completed accurately and in line with the request details.

• Answer the phone when Internal Account Managers and Customer Experience Coordinators are unable to.
• Assist the customer to the best of your ability, or pass them onto someone else who can help them.
• Always maintain a positive and helpful attitude when speaking to customers.
• Take messages and pass on to the appropriate person where necessary.
• Log all customer contact in CRM.

• You may be required from time to time to assist the sales team in ensuring information is processed correctly in CRM, e.g. updating existing requests, prioritising something as urgent etc.
• Ensure you check with the sales team around any requests that are unclear, or if you believe they may have made a mistake in a request.

• Demonstrated understanding and commitment to company policy and procedures including Company health and safety practices.
• Be part of the team to ensure the team meets all key objectives – short and long term.
• Assist in other projects/tasks as determined by your Manager.

QUALIFICATIONS:

• 3 years of Sales Support experience.
• Experience in Customer Service via phone and email.
• Excellent attention to detail.
• You should enjoy a focused role, which requires your full attention for lengthy periods of time.
• This job requires you to be highly organised.
• Gets stuff done – can manage multiple conflicting priorities without dropping the ball – instils confidence in others about their ability to deliver.
• You should feel comfortable enforcing the rules amongst your co-workers in a polite and friendly manner.
• Able to relate to all types of people openly.
• Good verbal and written communication skills.
• You must be highly confident in all usual administrative software (Outlook, Excel etc.), you should be a quick learner when it comes to other software and have a basic understanding of how ERP software works.