Network Engineer

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Top Skills: Cisco, F5, Palo Alto, Network Routing & Switching, Firewall Management, SDN, VPN, Load Balancing, ServiceNow, ITIL

Role Purpose

The engineer collaborates with internal teams and customers to resolve network issues, implement changes, and contribute to continuous service improvement initiatives.

Key Accountabilities

• Monitor and manage network incidents, service requests, and changes.
• Perform root cause analysis and implement solutions to minimize recurring issues.
• Support resolution of high-priority incidents and participate in on-call support roster.

• Collaborate with project managers for planning, delivery, and reporting of network-related activities.
• Support customer transitions and ensure timely delivery of network services.

• Configure and maintain network devices including routers, switches, firewalls, and load balancers.
• Apply knowledge of routing, switching, VPN, SDN, and wireless technologies.
• Automate network functions using scripting where applicable.

• Utilize monitoring and helpdesk tools (e.g., Spectrum, OpsRamp, ServiceNow).
• Ensure compliance with internal policies, ITIL standards, and customer SLAs.
• Maintain accurate documentation including network diagrams and support manuals.

• Build effective relationships with internal teams and customer contacts.
• Provide guidance and training to junior engineers.
• Communicate technical issues and solutions clearly to both technical and non-technical stakeholders.

• Participate in interest groups and contribute to continuous service improvement plans.
• Maintain and acquire technical certifications (e.g., CCNP, CCIE).
• Complete mandatory training and submit timesheets accurately and on time.
• Complete other task as assigned by manager or by the company

Qualifications

• Minimum 3 years of experience in enterprise-scale LAN/WAN environments.
• Hands-on experience with Cisco, F5, Palo Alto, and load balancing technologies.
• Certified in network technologies (e.g., CCNP, CCDP, CCIE).
• Proficient in using monitoring and helpdesk tools (e.g., ServiceNow, Spectrum).
• Strong documentation and communication skills.
• ITIL certification.

• Experience with Cisco IP Telephony and Wireless.
• Scripting for network automation.
• Experience in vendor/outsourcing environments.
• Ability to manage multiple customer accounts and support other engineers.