Customer Service Representative | Local Account | START ASAP!
We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Customer Service Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As Customer Service Representative you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
A SNAPSHOT OF YOUR ROLE
As a Customer Service Representative, you’ll represent the account and interact with clients through outbound calls to ensure that customers’ feedback are saved in the system. Your day could see you:
- Conducting surveys
- Transferring the customer to the applicable department when necessary
- Escalate dissatisfied customers to management team
- Promote and upsell products.
- Lead Generation
- Conducts call outs to customers or service centers as per client request.
- Experience in outbound calling.
- Excellent in customer service.
- With excellent English communication, listening and organizational skills.
- With three to five years of customer service experience in the BPO industry.
- With a knack for multi-tasking.
- Able to work under minimal supervision.
- Adept in learning new workflows and tasks.
- With working knowledge of CRM
- High customer satisfaction.
- Excellent feedback from customers.
- Achievement of KPIs.
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each with other.