Supvervisor, Billing & Pricing Operations

apartmentIngram Micro placeSanta Ana scheduleFull-time calendar_month6/4/26

Role Summary

Ingram Micro is seeking a results-driven and analytical Supervisor – Billing & Pricing Operations to lead a team responsible for billing, pricing, reconciliations, and reporting functions. This role combines operational leadership, advanced analytics, and vendor partnership management to ensure financial accuracy, process excellence, and data-driven decision-making across global operations.

Key Responsibilities

Operations Leadership:
Oversee billing, pricing, and reconciliation activities ensuring accuracy and compliance.
Lead, mentor, and develop a team of analysts to drive performance and quality.
Manage complex vendor/reseller issues and act as escalation point.
Partner with vendors and stakeholders to align on pricing and service delivery.
Ensure data integrity across systems and regions.
Reporting & Analytics:
Oversee delivery of reports and dashboards across regions.
Drive use of Excel, BI tools, and automation for reporting efficiency.
Translate business requirements into reporting frameworks and insights.
Process Improvement:
Identify inefficiencies and lead process improvement initiatives.
Drive automation, AI adoption, and operational transformation efforts.
Collaborate on cross-functional improvement programs.
Escalation Management:
Own escalations with financial or operational impact.
Collaborate globally to resolve issues in a timely manner.
Subject Matter Expertise & Team Development:
Maintain SOPs and ensure adherence to processes.
Provide coaching, training, and onboarding support.
Drive knowledge sharing and capability building.

Required Qualifications

Bachelor’s degree in Finance, Business, Analytics, or related field.
5–8+ years of experience in billing, pricing, financial operations, or reporting.
Minimum 2 years experience in a supervisory or team lead role.
Advanced Excel skills (pivot tables, macros, automation).
Strong analytical, problem-solving, and stakeholder management skills.

Preferred / Good-to-Have Skills

SQL, Python, and Power BI (or similar BI tools).
Experience with automation tools (Power Automate, VBA, UiPath).
Exposure to AI/ML and intelligent automation use cases.
Experience in Cloud Products and Vendors – Billing and Pricing
Experience with CRM, ERP, or financial systems.

Key Competencies

Leadership and team development

thumb_up_altRecommended

Operations for Operations, Clinical Services (BPO/Contact Center Industry)

apartmentTASQplaceSanta Ana

The Director – Operations (Clinical Services) is accountable for driving profitability through operational excellence and functional competitiveness across all Clinical Services lines of business outside Coding and UM/CM. This role ensures...

local_fire_departmentUrgent

Operations Manager

apartmentProbe CXplaceSanta Ana

challenge the norm and find your purpose. Job purpose Ensuring that all operations are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements. Coordinate all organization’s operations. You...

electric_boltImmediate start

Director, Franchise Operations - aRTD (ASEAN)

apartmentCoca-Cola Europacific Aboitiz PhilippinesplaceSanta Ana

Director, Franchise Operations – aRTD (North & Central (ASEAN)) Reporting to: VP & General Manager, aRTD – ASEAN & South Pacific Operating Unit Focus, Scope, & Impact: • Ensures business results for the aRTD (alcohol ready-to-drink) category...