Quality Assurance Officer

Job Summary:

This role involves monitoring, evaluating, and improving processes related to loan applications, customer interactions, risk management, and fraud prevention.

Key Responsibilities:

Process Monitoring & Compliance:

• Ensure all digital lending operations comply with company policies, industry regulations, and risk management protocols.
• Conduct audits and reviews of loan applications, underwriting decisions, and customer service interactions.

Quality Assurance & Performance Evaluation:

• Develop and implement quality assurance frameworks for assessing the efficiency and accuracy of lending processes.
• Monitor calls, chats, and emails to ensure compliance with service standards and regulatory guidelines.
• Identify areas of improvement and provide feedback to teams to enhance overall performance.

Risk & Fraud Prevention:

• Work closely with the fraud prevention and risk teams to identify potential red flags in loan applications and transactions.
• Ensure robust controls are in place to minimize fraud risks and financial losses.

Training & Continuous Improvement:

• Provide recommendations and training to customer service, underwriting, and fraud prevention teams to enhance compliance and quality assurance.
• Develop quality improvement initiatives and assist in implementing corrective actions when necessary.

Reporting & Documentation:

• Prepare detailed reports on quality assessment findings, operational gaps, and improvement recommendations.
• Maintain comprehensive records of QA evaluations, training sessions, and compliance activities.

Qualifications & Requirements:

• Bachelor’s degree in Business, Finance, Risk Management, or a related field.
• Proven experience in quality assurance, risk management, or compliance within a digital lending, fintech, or financial services company.
• Strong knowledge of digital lending processes, regulatory requirements, and fraud detection techniques.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work with data analytics tools to generate insights for process improvements.
• Attention to detail and a proactive approach to identifying risks and inefficiencies.

Preferred Qualifications:

• Experience with quality assurance frameworks in financial services.
• Knowledge of automated lending platforms and AI-driven risk assessment tools.
• Certifications in Quality Assurance, Compliance, or Risk Management are a plus.

Work Environment:

• Currently, this position is remote; however, once our office is set up, we will transition to full onsite work.

• Work with a fast-growing digital lending company at the forefront of fintech innovation.
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.

If you are passionate about ensuring excellence in financial services and have a keen eye for detail, we would love to hear from you! Apply now to be part of our dynamic team.