Operations and Customer Support Assistant | Work from Home

Cast LMS (Buri Technologies, Inc.) is an e-learning development startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

We seek a highly organized and detail-oriented Operations Assistant to join our team. In this role, you will provide crucial support to both our operations and programming team, ensuring efficient daily operations.

We are a completely remote company but we have an office in Quezon City.

Responsibilities:

• Conducts training for customers/clients/internal team in using the product, Cast LMS
• Assists in fulfilling the client's requirements
• Creates support articles and documentation to improve the client's experience
• Assists in testing new features and e-learning courses
• Provides insights for further improvement of product and services based on client experience
• Contributes to a positive and productive team environment.
• Performs other duties as assigned by the supervisor.

Education/Experience: Bachelor's degree in Information Technology, Information Systems, Business Administration, Operations Management, Communication Studies, or related field (or equivalent experience).

Knowledge:

• Strong organizational and time management skills.
• Excellent attention to detail and problem-solving abilities.
• Effective communication and interpersonal skills (writing and speaking).
• Proficient in Sheets/Excel and similar applications.
• Ability to work well in a team-oriented environment.
• Proactive and self-motivated with a strong willingness to learn and adapt fast.
• Ability to handle multiple tasks and prioritize effectively.
• Preferably with experience in conducting training.
• Preferably with experience in using or managing any LMS.
• Preferably with experience in consuming/creating e-learning courses.