Staff Nurse

STATEMENT OF DUTIES AND RESPONSIBILITIES

• Deliver a patient-centered approach to care.
• Participate in the assessment of care needs and the development, implementation, and evaluation of programs of care for OPD patients.
• Participate in the management and care of the patient.
• Assist physicians in examination and treatment procedures.
• Participate in the health education needs of the patient.
• Administer medication upon physician’s order.

• Register and encode patient data in the Biz Box HIS System and spreadsheet to ensure a “First Come, First Served” basis per service.
• Keep accurate and legible records and be aware of the legal implications of these documents.
• Implement appropriate practices in line with PHI Policies and Procedures.
• Respect the dignity and confidentiality of each patient at all times, serving as an advocate if necessary.
• Participate in professional development activities and maintain professional affiliations.
• Attend and contribute to multidisciplinary meetings.
• Be cost-effective in the use of equipment and material resources.
• Ensure that actual and potential problems are referred appropriately.
• Participate in maintaining and supporting a satisfactory learning environment.
• Act as mentor to personnel new in the department.

TECHNICAL DUTIES

• Responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments professionally and timely.
• Collect and register patient data.
• Maintain confidentiality and good phone manners.
• Know doctors’ schedules.
• Review and update patient records including laboratory and diagnostic procedure results prior to appointments.
• Conduct systematic filing of patient charts at OPD medical records.
• Prepare, clean, and maintain the reception area.
• Perform other duties assigned by superiors.
• Ensure confidentiality in all matters of information obtained during employment.

• Facilitate Health Maintenance Organization (HMO) approval for the availment of hospital services for patients.
• Orient clients regarding covered and non-covered diagnostic procedures/admissions.
• Identify and resolve client issues in coordination with the HMO Liaison Officer or Medical Team.
• Prepare and facilitate HMO policy additions, deletions, and reviews.
• Maintain and update client medical and other records.
• Facilitate HMO contracts for doctors.
• Update the hospital’s HMO list.
• Prepare relevant reports on HMO utilization.
• Conduct regular inventory of HMO Referral/LOA Forms.
• Schedule and implement annual/periodic/special examinations of HMO and Corporate clients.
• Facilitate accreditation of Active Consultants to various HMO accounts of the hospital.
• Submit monthly HMO census report for the Outpatient Department.
• Submit transmittal reports to the billing section.
• Perform other duties as assigned.

• Prepare and assist patients for examination by taking vital signs and escorting them to the doctors’ clinics.
• Ensure that all consulting patient charts are complete and systematically arranged in doctors’ clinic rooms.
• Encode patient names in the spreadsheet to ensure the “First Come, First Served” system.
• Charge professional fees accurately and assist patients to the cashier.
• Coordinate with the Officer in Charge of the Clinic Area all prescriptions for proper instruction and acquisition at PHI Pharmacy.
• Ensure that all clinic rooms and nurse stations are clean at all times.
• Assist doctors and patients during procedures in OB-Gyne Ultrasound, ENT Center, Aesthetic Center, and Audiometry.

ADDITIONAL RESPONSIBILITIES

In addition to the above duties, the incumbent is expected to deliver Quality Care and Safety in any situation throughout the hospital, whether self-initiated or directed, whenever the opportunity presents itself — even if such action or service is not directly related to core tasks — as it aligns with and supports the corporate Vision, Mission, and Values and improves customer service delivery.

1. Implementation of assigned tasks
2. Records and document filing
3. Supplies and materials management
4. Recommendations for improvement in office procedures and workflows
5. Answering incoming phone calls

1. Cleanliness of the assigned area and equipment
2. Inventory of assigned stocks
3. Office furniture and fixtures
4. Equipment handling
5. Department records and documents
6. Outpatient Medical Records

WORK RELATIONSHIPS

INTERNAL:

• Immediate Superior: Regular coordination, control, guidance in performance of work assignments, administrative, and routine activities.
• Doctors and Medical Team: Regular communication and coordination of tasks and activities.
• Other Staff from assigned area: Regular communication and coordination of tasks and activities.
• Other Department/Unit: Regular coordination of tasks and activities.
• Information & Technology Dept: Occasional coordination for computer concerns.

EXTERNAL:

• OPD Patients and clients: Regular communication of tasks and activities.

JOB REQUIREMENTS

Academic/Professional Qualifications:

• Registered General Nurse

Relevant Experience:

• At least one (1) year work experience as a Registered Nurse Practitioner

COMPETENCIES NEEDED

Professional Knowledge & Skills:

• Demonstrate sufficient knowledge to carry out duties and responsibilities.
• Ability to apply knowledge to best practice.
• Flexible/adaptable to meet unexpected demands.
• Knowledge of health and safety/risk management issues.
• Commitment to continuing professional development.

Interpersonal Skills:

• Excellent verbal and written communication skills.
• Listens openly, uses questions to check understanding and avoid misunderstandings.
• Computer literate in Windows-based applications.
• Above-average customer service skills.

Personal Attributes:

• Pleasant personality, well-groomed, focused, and meticulous.
• High work ethics, self-motivated, mature, committed, and dedicated.
• Highly dependable, honest, a team player, able to work under pressure.

• Basic Life Support
• IV Therapy

• Blood Pressure Apparatus
• Thermometer
• Pulse Oximeter
• Weighing Scale