BANQUET SALES COORDINATOR

Job description:

JOB QUALIFICATIONS:

• A graduate of Bachelor’s Degree in BSHM/BSHRM or equivalent
• 1-2 years working experience in hotel industry or equivalent
• Computer Literate
• Telephone & Email Etiquette
• Communication Skills both verbal and written
• Customer Service
• Detail Oriented
• Leadership, Organizational and Interpersonal Skills

WHAT YOU'LL BE DOING:

• Preparation of BEO- Banquet Event Orders and responsible to ensure they are issued and distributed in a timely fashion.
• Prepare all typed materials like proposals, contracts, change forms and all other inter-departmental forms accurately.
• Distribute Daily Events reports to ensure communication to all internal departments throughout hotel.
• Answer banquet and outdoor catering sales inquiries and routing them to appropriate sales manager for handling.
• Monitor all correspondence to ensure it meets with Hotel policy and procedures.
• Respond within 24 hours to any Group, checking space/rates in system and communicating to respective Manager for further follow up.
• Work closely with Banquet Manger to ensure all aspects of the event have been cost-effective and serviced both clients and hotel needs.
• Tour, inspect and monitor banquet rooms and presentations.
• Respond to requests for proposals for small meetings / events including set-up, food and beverage needs, rooms and audio-visual needs.
• Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
• Ensure accurate follow up and communication both internally and to the guest / client.
• Ensure that all accounts are properly updated in the banqueting system.
• Ensure feedback received from host / guests are passed on to all departments.
• Ensure a positive working relationship between all departments.
• Able to generate various reports from Banqueting systems and excel to track group and event revenue etc.
• Follow-up with Sales Manager to obtain/confirm all event-related information in a timely manner.

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training