Service Analyst (Supply Chain)

Company: Nestlé Business Services AOA, Inc.

3+ year of experience

POSITION SUMMARY

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A day in the life of...

As a user who interfaces with both the planning and execution users on the transportation frontline, the scheduling specialist will develop specific competencies to support senior level frontline members

Load Scheduling:

• Ensure all outbound deliveries are planned for execution with relevant appointments considering defined cut off time agreed with CoC and relevant guidelines for vehicle utilization:
• Review Freight Orders from Transport Optimizer / Load Compliance Coordinator and Orders from CoC Teams for customers without delivery appointment
• Identify customers corresponding to the Freight Order (FO) requiring appointments for delivery ensuring service
• Interact with customer solution analyst (CSA) & Customer thru relevant Communication channels to ensure delivery appointments are requested
• Receive confirmation from customers on delivery appointments with date and time
• Resolve appointment related issues, if any, along with customer solution analysts (CSA)
• Update Freight Order (FO) with the confirmed delivery appointment date & time
• Suggest transport optimizer for tendering the same to carriers and handover to Service Specialists
• Advise Transport Supervisor to act in case no resolution is possible ensuring service to Customers & handling exceptions
• Review & Contact Warehouse teams & customer solution analyst (CSA) teams for unplanned Freight Units (FU) in excess of 48 hours"

On Time Pick Up Management:

• Collaborate with service specialist in case of any delays ensuring timely delivery to customer as per appointment
• Monitor operational visibility tool to gauge that all the loads are on-track to honor delivery schedule
• Resolve warehouse related concerns and ensure adherence to delivery appointment
• Reschedule appointment after discussion with customer, if required along with customer solution analyst (CSA).
• Update the appointment details (date and time) as a part of the freight order (FO)
• - Relevant escalations to be done in case of continued issues to transport optimization & load compliance lead.

Load Completion:

• Ensure shipment end date and time is captured basis PoD acknowledgement
• Resolve all appointment related issues by coordinating with customer solution analyst (CSA)
• Manage all delivery related issues including GRN issue at customer point
• Ensure timely delivery to customers as per appointment schedule
• Handle exception in case of issues relating to unloading at customer point

Financial Approval:

• Coordinate with customer to reduce any additional charges at Customer end and reduce detention for vehicles arriving in timely fashion
• Maintain relevant audit trail for all manual changes done in freight order and ensure adherence to processes.

• Bachelor’s degree in Accounting, Management or related areas
• Relevant experience in physical logistics
• Excellent analytical skill (Reports, situational, data)
• Excellent communication skills
• Able to handle highly sensitive information
• Basic to advanced computer applications (MS Word, PowerPoint, Excel, etc.)
• Highly analytical and with strong problem-solving skills
• Solid networking and communication skills to manage relationships with business partners and to leverage the organization to achieve common goals.
• Continuous Improvement mentality, strategies and passion / Root Cause resolution Mindset
• Works well under pressure, and operational / time constraints to deliver best possible service at all times and Process Driven
• Good time management skills and can be trusted to work autonomously.
• Team Player - Able to work cross functionally and engage varying stakeholders
• Experience in working with SAP system
• Experience in extract and manage performance indicators