Mangaldan - Customer Service Associate | Global Hotels and Resorts Program | Ilocos
Sutherland Mangaldan Full-time
What’s the day-to-day vibe like in this role?
As a Customer Service Associate for our Global Hotels and Resorts Program in Ilocos, you'll manage reservations, cancellations, and modifications, assist with Hilton Honors inquiries, and handle stay complaints and compensation requests to ensure a seamless guest experience.
What you’ll bring to the table:
- Provide clear and professional answers to various questions regarding Travel inquiries;
- Meet all productivity and quality requirements and guidelines;
- Model and work by the company's core values; and
- Achieve and maintain required metrics and goals.
You’re the perfect fit if you have:
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Sales, Outbound Sales or Travel experiences are preferred
- Excellent English written and verbal communication skills
- Working knowledge on computers
SutherlandDagupan, 8 km from Mangaldan
What’s the day-to-day vibe like in this role?
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