Application support specialist (sql query/aws) hybrid

Key Responsibilities:

 Ensure smooth business application service operations by resolving issues in a timely manner.

 Facilitate smooth transition of application features from development to production environments.

 Actively develop continuous improvement initiatives and optimization of business application service operations.

 Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end-users.

 Effectively communicate to stakeholders as part of incident/problem management.

 Manage escalations related to operational topics.

Required Skills and Experience:

 Proficient in working on relational databases (preferably Microsoft SQL Server).

 At least 5 years and up relevant experience in application support using SQL.

 Experience in cloud services, preferably AWS

 Experience in CI/CD Pipelines and Tools (GitLab, Jenkins, Etc.)

 Knowledge in programming languages, Java and Python is a plus

 Experience with incident and problem management

 Experience in using ServiceNow, Jira, Confluence, or other similar tools

 Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc.

 Strong in agile delivery, with release management experience and engineering exposure

 Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail.