[ref. f4187800] Sales Support (Dynamics CRM exp) | Temporary WFH | Day 1 HMO

Make Security Smarter, Not Harder

Join a team where your impact drives innovation and sales success, all while staying grounded in your own country.

Job Description

As a Sales Support Specialist, you'll play a critical role in ensuring sales operations run smoothly. From managing CRM data and generating reports to supporting proposal creation and customer documentation, your work will fuel the success of a high-performing sales team.

Job Overview

Work setup: Temporary WFH, Makati

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Temporary WFH arrangement
• Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• At least 3-5 years of Sales Support experience
• Solid experience with databases and Microsoft Office
• Hands-on experience with Dynamics CRM is highly preferred
• Familiarity with Salesforce or similar CRM platforms is a plus
• Experience and understanding of the sales environment
• Previous experience in an administration capacity
• Strong customer service orientation
• Strong written and verbal communication skills
• High-quality work, including attention to detail and accuracy
• Good organizational skills
• Ability to work independently and as a team
• Ability to juggle multiple priorities, work under pressure, and meet deadlines
• Professional presentation
• Adaptable to change
• Solid problem-solving skills

Your Daily Tasks

• Provide support to the Sales Director, Sales Manager, and Sales team as required
• Enter additions from the sales whiteboard daily into the Additions and Deletions database
• Process purchase approvals as requested through Dynamics and add additions to whiteboard
• Manage attrition, decommission, relocations, and SLA changes as required
• Enter opportunities into Dynamics CRM, ensuring all information and sign-offs are obtained
• Contribute to quote process - device review, pricing review against existing devices
• Update sales into Additions and Deletions database
• Manage daily storage of all customer information, in compliance with policy
• Process device audits for customers as required, liaising with other departments
• Support Account Executives to ensure correct invoices, including:
• Process attrition
• Process credit notes and invoice resets
• Manage changes to existing services (relocations, SLA changes, price adjustments)
• Provide device listings for customers
• Assist with contract renewals and other contractual requirements (NDAs, extensions)
• Assist with the management of time and material quotes
• Create and format sales proposals, quotes, and tender applications as required
• Ensure timely completion of Dynamics cases in line with task SLAs
• Provide overflow Sales Support for other Line of Businesses as required

• Perform regular reporting in Dynamics CRM
• Generate customer service call and invoice reports
• Run weekly NIDB reports
• Generate ad-hoc reports for management as required
• Manage team meeting requirements, including scheduling, preparation, minutes, and actions
• Initiate, manage, and support sales projects as directed
• Submit expenses on behalf of the Sales team
• Remind team of invoice run deadlines (15th of each month) and ensure all DBUs are entered

About the Client

Join a team where innovation meets trust and every detail matters.

Welcome to Emapta Philippines!

Apply now and be part of the #EmaptaEra!