IT Administrator | Permanent WFH | Night Shift | Weekends Off
EMAPTA Muntinlupa Full-time
Own First-Line Systems Support in Enterprise Software
Our client is a global computer software company redefining how businesses design, validate, optimize, and troubleshoot high-performing Wi-Fi networks. Their solutions support corporate offices, hotels, hospitals, universities, major brands, and global events through industry-standard Wi-Fi design tools, accurate measurement devices, AI-assisted algorithms, world-class training, and a thriving partner ecosystem.Headquartered in Seattle with teams around the world, they continue to fight bad Wi-Fi through more than two decades of innovation.
Snapshot
Employment Type: Full timeShift: Night shift, weekends off
Work Setup: Permanent work from home
Benefits- Competitive Salary Package
- Night differential pay to maximize your earnings
- Permanent WFH arrangement
- HMO coverage with free dependent upon regularization
- Prime office location in Makati with easy access to MRT stations, restaurants, and banks
- Fixed weekends off
- Fully customized Emapta laptop with peripherals
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
This Opportunity is Made For You!
The IT Administrator strengthens the technology backbone of a global software business by supporting users, resolving access and systems issues, and maintaining reliable IT operations. This role offers a long-term global career with Emapta, combining premium remote work, international exposure, and a high-trust environment built for top-tier technical talent.
For IT professionals who want more than routine support work, this is a chance to build technical depth in a global software environment where reliability, service quality, and continuous improvement matter. Apply now and move your career forward with Emapta.
Qualifications- 2+ years of experience in systems administration
- Mac OS X system administration experience in a corporate environment
- Prior experience with Windows in an Active Directory and/or Entra ID environment
- Strong English proficiency
- Reliable, organized, friendly, and team-oriented approach
- Eagerness to learn and grow within the role
- Relevant university degree is an advantage
- Networking experience in Wi-Fi, firewalls, DHCP, DNS, and VPN is an advantage
- Act as the initial point of contact for end-users seeking technical assistance via phone, email, chat, or in person
- Provide prompt and courteous responses to IT-related inquiries and requests
- Diagnose and troubleshoot hardware, software, network, and connectivity issues
- Escalate complex or unresolved issues to higher-level support or relevant teams
- Create and maintain detailed records of user interactions, issues, and resolutions in FreshService
- Follow established processes for incident and request management
- Assist with software installations, updates, and configuration changes
- Provide basic hardware troubleshooting and support, including peripherals and mobile devices
- Assist users with password resets and account access issues
- Support users with SSO access and password issues
- Manage user account creations, modifications, and deletions according to established procedures
- Provide remote support to off-site employees and ensure their IT needs are met
- Assist with remote access solutions such as VPN and collaboration tools
- Contribute to the development and maintenance of a knowledge base for common issue resolutions
- Assist in user training and education on IT tools and best practices
- Escalate critical or high-impact incidents to higher-level support or management as necessary
- Monitor and track incident progress through resolution
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose.Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
EMAPTAManila, 25 km from Muntinlupa
for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment
This Opportunity is Made For You!
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