Customer Service Associate
MKS Workforce Management Services Quezon City Full-time
About the role
Join our dynamic team as a Customer Service Associate at MKS WORKFORCE MANAGEMENT SERVICES INC.'. In this full-time position based in Quezon City Metro Manila, you will be responsible for providing exceptional customer service and support to our valued clients.As a key member of our sales team, you will play a vital role in driving customer satisfaction and building lasting relationships.
What you'll be doing- Handle inbound customer inquiries and requests through various communication channels
- Provide prompt and accurate information to customers regarding products, services, and policies
- Troubleshoot and resolve customer issues in a professional and courteous manner
- Collaborate with cross-functional teams to ensure a seamless customer experience
- Maintain detailed records and documentation of customer interactions
- Contribute to the continuous improvement of our customer service processes and procedures
- Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
- Strong problem-solving and critical thinking abilities to effectively handle customer inquiries and concerns
- Proven customer service experience, preferably in a sales or retail environment
- Proficient in using computer systems and various software applications
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- A team-oriented mindset and a genuine passion for providing exceptional customer service
What we offer
At MKS WORKFORCE MANAGEMENT SERVICES INC.', we are committed to creating a supportive and inclusive work environment. We offer competitive compensation, opportunities for career development, and a range of benefits to support your overall well-being.Join our team and be a part of our mission to deliver outstanding customer experiences.
About us
MKS WORKFORCE MANAGEMENT SERVICES INC.' is a leading provider of workforce management solutions, dedicated to helping our clients optimize their operations and drive business success. With a strong focus on innovation and customer-centricity, we strive to deliver integrated solutions that empower our clients to achieve their goals.
Apply now to become our next Customer Service Associate and be a part of our dynamic team!
AmazonManila, 10 km from Quezon City
Role: Customer Service Associate (CSA) - Seasonal
Job Type: Fixed-term (Seasonal), Full-time
Location: Three E-com Center, MOA Complex, Pasay City
Our mission at Amazon is to be the Earth’s most customer-centric company, and our award-winning...
AccentureQuezon City
CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs...
AccentureQuezon City
CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs...